Frequently Asked Questions

FAQ for vets : click here

RECIPE:

* What is an instant recipe?
* What is an advanced recipe?
* List of ingredients available on Cuisine-a-crocs.com
* See an example of recipe for dog
* See an example of recipe for cat
* How do I know the diet I give to my pet is balanced?
*
What kibble or canned food to choose?
* Is it possible to order a VEGAN recipe for a cat?

* Is it possible to order a VEGAN recipe for a dog?
* Is it possible to order a VEGETARIAN diet for a dog?
* What is your opinion on the BARF?
* How do I know my pet is well fed? // What signs should I check to know my pet is well fed?
* Can I get BARF diets for my dog in cuisine-a-crocs.com?
* Why do I have to go to my vet to order a BARF diet?

RECIPE FOR SICK PET:

* How to order a diet if my pet is sick?
*
My pet is sick : Will my ordered diet be adapted?
* I wish to give details about my pet’s state of health: how do I do?

SUBSCRIPTION FOR YOUR PET:

* What is a subscription for your pet ?
*
I subscribed my pet but did not received any diet: how can I do? Is it normal?

WEBSITE/DELIVERY:

* I am stuck on the page "Choose your major food source"
* I can not finish my order
* More information about loyalty points
*
How to find my tracking number?
* I am at home only at specifics times: how to submit this information for the delivery?
* I would want to send more details for my Vit’i5 order.



VIT'i5 SUPPLEMENTS:

* More information about Vit'i5
* Color slightly changed since last time I bought the same product
* Odor changed since last time

* My pet is not eating well his diet when there is powder in it but is eating well without it ...
* Does vitamins only come from yeast in Vit'i5 ?

You don't find your answer? Contact us!

*How do I know the diet I give to my pet is balanced?

We don’t make diet analysis on the website but we can provide you recipes (homemade, mixt or with kibble/canned food +/- treats) well adapted to your dog or cat.

So you can:
>> Ask your vet if your actual diet is balanced
>> Or order a recipe on our website.

* What kibble or canned food to choose?

We cannot answer your question but only offer you to establish recipes (homemade, mixt or with kibble/canned food +/- treats).
However you can ask your vet about the actual food you are giving to your pet.

When ordering a diet, if “complete food” is not written on the food you want to use, you should not use it as main ingredient but as treat. Indeed, when writing “complete food” the manufacturer makes the commitment of bringing all the necessary nutrients for your pet.

* Is it possible to order a vegan recipe for a cat?

No, it is not.
Cats must find in their diet nutrients of exclusive animal origin (taurine, arachidonic acid, vitamin A as retinol, vitamin D3, vitamin B12) in large amounts. Even using a supplement such as Vit’i5  in order to insure the right amount of vitamins and minerals and to facilitate the preparation of the diet, meat (or fish) and others ingredients are always required to complete the nutritional intakes mimicking the whole mouse or a bird, natural diet of the cat.
A vegan or vegetarian diet cannot cover the nutritional requirement of a cat, this is the reason why we do not offer a service of vegan recipes for cats on our website.
You can find more information on our blog CLICK HERE (in french)

* Is it possible to order a vegan recipe for a dog?

No it is not.
As an absolute requirement, or because the Dog use them much more efficiently than the vegetal form, dogs must find in their diet some nutrients of exclusive animal origin (such as vitamin A as retinol, vitamin D3, vitamin B12), some nutrients more generously encountered in animal sources than in vegetal ones (arginine or lysine for examples),  a an amount of calcium three fold higher than humans (and calcium is spare in vegetals), and this without any excessive amount of carbohydrates, and fiber.
The devil is hiding in the details!
Even using a supplement such as Vit’i5  in order to insure the right amount of vitamins and minerals and to facilitate the preparation of the diet, meat or fish, or at least eggs and dairy, are compulsory in the diet of dogs, in order to bring enough protein and lipids with no excess of carbohydrates.
A vegan diet cannot cover the nutritional requirement of a dog, this is the reason why we do not offer a service of vegan recipes for cats on our website.
You can find more information on our blog CLICK HERE (in french)

* Is it possible to order a vegetarian diet for a dog?

For an adult dog at maintenance, it is possible to balance a vegetarian diet if using eggs and dairy products but only in particular cases.
For a puppy or reproducing bitch, a diet with high levels of proteins, lipids, minerals and vitamins is needed. Dogs get well with a diet rich in fat when the need is important, but saturated fat are more easily digested than vegetal fat.
Calcium needs are also significant.
Knowing that, it is not possible to cover properly all nutritional requirements of a puppy or a reproducing bitch with a vegan or vegetarian diet so we do not offer vegetarian or vegan diets for dogs on www.cuisine-a-crocs.com.
You can find more information on our blog CLICK HERE (in french)


* What is your opinion on the BARF?

Not for, not against
Depending on owner’s wish, time and investment, there is various ways of feeding an animal and we respect that.
We also respect dogs, individually: all dogs are not the same.
Everything is possible, solutions have to be found between anthropomorphism (the dog is not a human and has different nutritional needs) and ultracarnivorism (a dog is not a wolf).
To adapt feeding to animal’s nutritional needs and individual physiology is our only rule.

* How do I know my pet is well fed? // What signs should I check to know my pet is well fed?

It is not so easy to tell because (fortunately) nutritional mistakes don’t kill fast. If a dog is given the same food for more than a month, some criteria can help you have a better idea of how well he is fed:

- his weight must be stable:
if he is losing weight he is not having enough calories (he is spending more that he gets) or he is ill (some illnesses are consuming energy, for example advanced diabetes, cancer, parasitism, …).
If he is getting weight he is having too much calories on his diet or he is ill (some illnesses can change metabolism which stores energy instead of using it: it is the case for hypothyroidism or Cushing syndrome).

- his muscle mass is developed:
if any muscle wasting is observed, particularly above the eyes, on the legs and in lumbar region, it could be linked to a lake of protein in the food or to an illness (with an inadequate diet). Be careful: body constitution may be changing will having a stable weight.

- his hair is soft and shiny:
hair is constantly renewed but especially twice a year, at spring and at fall. If the hair sheds too much, if there is a dull coat, dandruff, … this could be caused by a lake of proteins, of fatty acids (linoleic acid omega 6, alpha linolenic acid omega 3, both coming from vegetal sources), of specific amino acids (proteins of poor quality), of vitamins (particularly A vitamin, from animal source, and B vitamins) or of oligo-elements (zinc, copper, iodine, manganese) …

When black hair turns red … it could be a lake of copper and/or aromatic amino acids (phenylalanine + tyrosine), indispensable for black pigment synthesis.

- he has a healthy skin:
a red and scratchy skin is a problem … Once fleas are removed, or after taking care of flea’s saliva intolerance, such problem can also be linked to nutritional deficiencies. Indeed, such deficiencies lower immunity and skin’s efficiency as a barrier: this promotes infections that would not otherwise occur.
Then skin disorders can appear and sometimes only their consequences can be seen.

When the skin thickens, when alopecic areas appear around the eyes or the mouth, it could be because of a lake of zinc, itself due to a calcium excess (too much carcasses in the food for example).  

- a well fed dog is tonic and loves to play:
a dog which seems to be tired, not reactive, could be like this for medical reasons, but also because of insufficient feeding (dog loses weight) or a feeding with not enough proteins and indispensable amino acids or vitamins, oligo elements or fatty acids.

- stools are firm and not bulky:
a native food (some time called “homemade diet”) is associated with productional of low volume of stools (less than 40 gr of stool for 100 gr of dry matter ingested = 400 to 500 gr of homemade diet ingested corresponding to 110 gr of kibbles).

Diarrhea, constipation, alternation between those signs, may indicate a food with a non-appropriate amount of fibers: too much or not enough with components not easily digested (overcooked proteins or oxidized fat). Diarrhea, bloating, flatulence, may indicate ingestion of undercooked or too much starch in the diet: as every dog is not producing the same amount of amylase, starch digestion enzyme, starch digestion is possible for every dog but not in the same amounts. When starch amounts are higher than what a dog can digest (this amount is individually defined), non-digested starch is fermented and causes signs like those described before.

If all signs of good health are reunited, it is very likely that your dog is well fed. Otherwise, a best suited or more adapted food should be given.

Benefits of a home-made diet is to bring essentials nutrient in a very digestible way. A home-made diet can be binding even if we give indication to prepare, keep and give the ingredients. But mixed situation can also be a solution.

* Can I get BARF diets for a dog in Cuisine-a-crocs.com?

Yes, but those recipes can only be ordered by your vet.

- You will have to give him the diet your pet is actually given
- You will have to tell him:

> If you want some STARCH in the diet (potato, oat flakes, banana, to be given cooked) – advised in cases where your pet may need a poor protein or fat diet in his life: in those cases, only starch can bring energy and if your pet is not used to starch he may have trouble digesting it.

> Accept few rules to balance a diet:
We won’t use carcasses in BARF diet: containing too much mineral mater even fat, they could make impossible to balance the diet. You can ask for chicken necks, marrow bones but not long bones …: the risk of digestive perforation is too high when using such bones. You have one or few dogs, we see a lot of dogs and we cannot recommend such risky practices, it is contrary to our veterinary ethic.  

In our BARF diets (6-7 recipes), we suggest various meats and offal, eggs (egg white must be cooked), cooked vegetables, fruits, rape oil (indispensable to bring essential fatty acids), fish oil, dairy products and bone marrow, brewer’s yeast … and a mineral & vitamin supplement (Vit’i5) because it allows safer diets: we are sure to cover your pet’s micronutrients needs, without excess or deficiency. Theoretically it is possible to do otherwise (with bones powder, liver, kidneys, brain, eyes, …) but we can’t insure that it will bring right quantities and quality of nutrients to your pet and risks of excess or deficiencies are to be feared.  
Thus, we cannot offer such options which are engaging our civil and professional responsibility.

If you want more information you can go in our blog were we talk about the risk of feeding pets with uncooked fish or meat click here please (in French)

* Why do I have to go to my vet to order a BARF diet?

BARF diet being more demanding (specific calculation and lower safety margins), and not having official definition (some owners are asking for certain type of ingredients but not others, while their pet’s nutritional needs are not compatible), only pet with a medical follow up and with a recent clinical examination can have a BARF diet on our website.




RECIPE FOR SICK PET:

* How to order a diet if my pet is sick?

If your pet is sick, only your vet can ask for a diet. To order he will have to use his vet account.

We cannot work otherwise because of law and deontological issues. Perhaps your vet is not aware of this so don’t hesitate to tell him about it.


*
My pet is sick : Will my ordered diet be adapted?

If your pet is sick, his nutritional needs may change. In order to take into account those needs the disease of your pet has to be entered while ordering the diet.

However, if your animal is sick, even if stabilised / under treatment, only your vet can make the order using his professional account.
We have to work like this because of law and deontological issues. Perhaps your vet is not aware of this so don’t hesitate to tell him about it.


* I wish to give details about my pet’s state of health: how do I do?

If your animal is sick, even if stabilised / under treatment, only your vet can make the order using his professional account.
 
We have to work like this because of law and deontological issues. Perhaps your vet is not aware of this so don’t hesitate to tell him about it.

WEBSITE/DELIVERY:

* I am at home only at specifics times: how to submit this information for the delivery?

We cannot send this type of information but if you are not here when your parcel get home, a note is left in your mailbox.
You can give this information to the delivery service going on https://www.laposte.fr/particulier/outils/en/track-a-parcel and using your tracking number (click here to find it).


* I would want to send more details for my Vit’i5 order.

We cannot send this type of information after ordering but you can give it to the delivery service going on https://www.laposte.fr/particulier/outils/en/track-a-parcel and using your tracking number (click here to find it).


VIT'i5 SUPPLEMENTS:

Color / Odor

• "Color slightly changed since last time I bought the same product"
• "Odor changed since last time ..." 

=> There are no flavour nor coloring added to Vit'i5. Besides minerals, vitamins and trace elements, there is only brewer's yeast added. Yeast is generally appreciated by cats and dogs.

Despite our efforts, it is really difficult to have a constant and identical brewer's yeast (it remains a natural product) and it can have a slightly different odor or color for each manufacturing batch.

Acceptation

• My pet is not eating well his diet when there is powder in it but is eating well without it ... 

=> As new ingredient, it is advised to put Vit'i5 progressively in the diet : begin with a small amount of it, until it has been accepted by your pet and then increase a little the given dose. Step by step the goal is to finally give the entire dose of Vit'i5 needed. 

Composition

• Does vitamins only come from yeast in Vit'i5 ? 

=> No, vitamins displayed in the product label are added, the brewer's yeast is only a natural basis which also appears to be palatable. Brewer's yeast contains vitamin B, besides thoses written in the product label (but no vitamin B exces is possible).