Questions about deliveries of Vit'i5 products

Where can I find my tracking number ?

Once your parcel is sent, his tracking number is saved on your account.

To find it :

  1. Login to your account...

  2. Clic on "My orders"

  3. Then on "History and invoices"

  4. Clic on DETAILS of the order you'd like the tracking number

  5. Go at the bottom of the page : your tracking number can be found on the last board.

Comment utiliser mon numéro de suivi pour suivre mon colis ? Cliquez ici pour le savoir.

I am at home only at specifics times: how to submit this information for the delivery?

We cannot send this type of information but:

I want to give more details for my Vit’i5 order

We cannot send this type of information after ordering but you can give it to the delivery service going on https://www.laposte.fr/particulier/outils/en/track-a-parcel and using your tracking number (click here to find it).

Shipping

Packages are generally shipped within 2 days of receipt of payment. They are shipped via UPS with a tracking number and delivered without a signature. Packages can also be shipped via UPS Extra and delivered against signature. Please contact us before choosing this delivery method, as it incurs additional costs. Whatever delivery method you choose, we'll send you a link to track your package online.

Shipping costs include preparation and packaging costs as well as postage. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. We recommend that you consolidate all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.

Box sizes are appropriate and your items are properly protected.