Frequently asked questions about the cuisine-a-crocs.com use: registration, the type of diet one can order for a cat or a dog, ingredients in a recipe and Petaddict subscriptions.
Quick access to the topic you're after:
Registration on cuisine-a-crocs | My pet characteristics | About the recipes | Registration of a sick pet | Petaddict subscription | Questions about the website use
Registration on Cuisine-a-crocs :
How does the registration on cuisine-a-crocs work ?
Discover step by step the login process on cuisine-a-crocs
You can also follow the steps of the recipe type choice below (question "how to select a recipe for a homemade, mixed or industrial diet among the offered options?" )
How much does a recipe cost ?
Find our recipes, coaching and subscriptions prices at the bottom of the home page
To obtain a recipe, a coaching or a subscription, create your account or log in then click on the button "I want a recipe".
About my pet characteristics :
What breed shall I choose in the form for a crossbreed ?
IF you know the two breeds
>> All you have to do is choose these when you complete the questionnaire.
For example for a Labrador cross Large Poodle.
IF you don't know the breeds involved:
>> the best is to pick two as close as possible to reality. This makes it possible to better assess the real energy need.
If the owner does not know his origins, we can guess a probable crossing of Labrador with a brachycephalic or muscular dog. You can then put:
> Labrador and Bulldog or Labrador and Boxer: the choice of breeds is important for calculating rations, Labrador having for example a reduced energy requirement
> Unknown race: the calculated energy requirement is then a little less precise because the factor linked to the race is standardized.
How can I change my pet's breed ?
It is not possible to change breed a posteriori.
If you have not yet ordered a recipe, it is best to delete the profile of the animal and create a new animal.
If you have already ordered and paid for a recipe, please send us an email with the NAME of your pet and your id email.
About the recipes :
Do you send ready-to-eat rations (food) or written recipes ?
On our website, we calculate recipes adapted to your pet, but we do not prepare food.
We provide you with tailor-made recipes: you choose the ingredients proposed according to the characteristics of your pet, we calculate the appropriate recipe, and indicate the quantities of each ingredient / food, the modalities of preparation, distribution, preservation of the food
What does a recipe ordered on the website look like ?
Homemade diet recipe
Example of a homemade diet recipe for a dog as it will be delivered on the site (note, only the visual rendering on the computer is faithful to the pdf that you will have available in your account)
Homemade diet recipe example
mixed diet recipe example
Example of a mixed diet recipe for a cat as it will be delivered on the site (note, only the visual rendering on a computer is faithful to the pdf that you will have available in your account)
Mixed diet recipe exampleHow can I put 2 recipes in my basket ?
For technical reasons, it is necessary to order the recipes one by one.
If you want several recipes for the same animal, the best is to choose a Petddict subscription. This will allow you to get as many recipes as you want for the same animal for 3 months.
To learn more, please check below the section "PetACroc subscription"
If you want a recipe for two different animals, it is necessary to order the first one, and then order a recipe for the other.
How to get an instant tailored recipe (industrial, homemade or mixed diet) for my pet ?
For a healthy cat or dog:
*1st step : fill your pet's information
*2d step : pick the ingredients
1. Choose the type of food you'd like:
* Kibble and/or can = industrial food
> Select "kibble" or "can" or both:
you can choose the type of food you give (choose a COMPLETE FOOD for the characteristics of your dog or your cat) and have the label of the whole foods distributed handy because you will have to enter some information ...
The proportion of KIBBLE vs CAN can be chosen by moving the cursor: 25% / 75% or 50% / 50% or 75% / 25% of the calories provided respectively by the croquettes and by the boxes.
BE CAREFUL we do not judge the relevance or the quality of the industrial foods chosen. We take into account their calorie content when deciding how much to give, taking into account the individual characteristics of the animal.
OR
* Homemade diet
> Select "Fresh food = Homemade diet"
> Choose: 1 meat or 1 fish among the choices offered (depending on the choices you make next, it may happen that this choice is reconsidered and that you are offered a slightly different list so that the whole recipe is balanced) + 1 vegetable (a single vegetable or a list of a few interchangeable vegetables) + 1 starch (you can choose no starch or little starch or a standard amount)
In any homemade diet, the recipe will contain Rapeseed Oil and Vit'i5 so that the recipe is balanced. Stick to the addition of these ingredients which represent 40 to 50% of the essential nutrients (even in small quantities since it is micronutrients, they are nonetheless essential).
OR
* both :
Dry food in the morning, homemade in the evening ... common in Dogs
or
Kibble and xan, AND homemade ... often required for catsC
> Select "Half-Half"
you must then select the food type (kibble and can), and the homemade food part.
For the cat, you cannot add starch to the homemade diet in a mixed diet.
2. Add dairy and / or treats if you wish
> Add a dairy +/- sweets (0, 1 or 2 different sweets maximum among cold meats, fruits, cakes or bought ready-made) if you wish
3. Order and receive your recipe
After secure payment of the single recipe, you can see it and DOWNLOAD it and PRINT it. It can be found at any time on the animal's file
Each recipe includes:
- the quantities of each ingredient selected and the addition of essential ingredients to balance the diet
- information according to the animal's situation
- Preparation / Conservation / Distribution recommendations for the recipe
- information on each ingredient included in the recipe
- various advices on your pet's follow-up
What ingredients are offered in a recipe ?
For each recipe, you can choose:
1- the type of main diet (homemade or industrial diet (kibble and / or can), OR half and half (half kibble and / or can AND half homemade diet)
If you choose kibble and / or can, we will not judge this choice.
Choose a food where it is written complete food, and intended for a dog or a cat in the situation of your animal. We take into account the nutritional characteristics of the label (average analysis), to calculate the energy density.
For homemade or mixed diets, many possibilities of meat / fish, starch and vegetables will be offered. These menus are adapted to the individual situation of your animal so not all the options will always be available in your specific case.
2- if you wish, you can add 1 dairy product and up to 2 treats
In the dairy products, you will find different cheeses, white cheeses, yogurts ...
In the sweets, 4 categories are available: Fruit, Deli / Sausage / Egg, Cookie / Biscuit / Starch (the banana is in this category!) and aleady-made (bought as is).
For a choice of Treats, Choose the Quantity among those offered: 
The additions and quantities offered are suited to the characteristics entered for your pet: the options may therefore vary from one animal to another. If the desired ingredient is not present in these lists, do not hesitate to contact us! (select 'contact' in 'object').
I want to order a single recipe for a growing pet but I am redirected towards a coaching: why ?
For growing animals only a COACHING is offered because it is necessary to regularly change the recipe during this period: 1 time per month at the beginning of growth and then at least 1 time every 2 months.
You will find more information on COACHING by checking our dedicated pages:
I want to order a single recipe for an overweighted pet but I am redirected towards a coaching: why ?
To treat overweight, only COACHING is offered because it allows a follow-up of weight loss, with guidance depending on the situation: if the weight decreases too quickly or too slowly, you are guided to the best solution.
You will find more information on COACHING on our dedicated pages:
Another question about the recipes ?
Check our dedicated page on the topic: the types of recipes available, questions on preparation and recipes for special situations (pregnancy, lactation, growth or overweight).
Questions about recipes for a sick pet :
How to order a diet if my pet is sick ?
If your pet is sick, only your vet can ask for a diet. To order he has to use his vet account.
We cannot do otherwise because of law and deontological issues. Perhaps your vet is not aware of this so don’t hesitate to tell him about us.
My pet is sick: will the diet ordered be adapted ?
If your pet is sick, his nutritional needs may change. In order to take into account those needs the disease of your pet has to be entered while ordering the diet.
I wish to give details about my pet's state of health: how do I do ?
If your animal is sick, even if stabilised / under treatment, only your vet can make the order using his professional account.
Questions about PetAddict subscriptions :
I have subscribed my animal but I have not received any recipe: what should I do?
That's nomal: the recipe is not sent to you by email. It's available in your account, at any time, and you can download and print it.
All recipes are stored in your pet's profile. To find your recipes: MY ACCOUNT then Click on Manage my animals and follow the guide.
How can I verify if my pet is a member? Until when ?
on MY ACCOUNT, you will be able to access MY SUBSCRIPTIONS: you will see the list of your subscribed pets and the subscription end date for each
How does a subscription work?
PetAddict subscription is valid for 1 Animal. If you wish to register several animals, you will have to follow the procedure below for each one of them.
1. The first time you order a recipe, you can choose to purchase a recipe or a subscription.
Once your pet has subscribed, you can order as many recipes as you want for 3 months unlimited (*)
2. From your animal's file, you can modify the information by clicking on the small pen to the right of the section involved, modify the information, save and then request a recipe.
As soon as the recipe is generated, it is displayed, you can download and print it.
All recipes are stored in the profile of your pet.
3. How can I find my animal to request new recipes?
From MY ACCOUNT, click on Manage my Animals and Recipes
If your pet information has not changed, simply click on New Recipe
If your pet information has changed since your last recipe (activity, sterilization, lifestyle), click on "modify the information"
Your pet information is displayed, and you can click on the small circled pen to edit it (some information cannot be modified: race, name, date of birth ...)
Once the information has been modified and saved, Click on New recipe ...
How much does a asubscription cost ?
Find our recipes, coaching and subscriptions prices at the bottom of the home page
To obtain a recipe, a coaching or a subscription, create your account or log in then click on the button "I want a recipe".
Questions about the website use :
How do I track a parcel ?
To track your package, you need to enter the tracking number in https://www.laposte.fr/outils/suivre-vos-envois.
Your parcel number is indicated in your account once the order has been shipped.
To find it :
- log in to cuisine-a-crocs.com
- click in your account on "History & Invoices"
- click on "details" to the right of the order
- scroll down to the bottom of the page to see the package number
Where can I find my invoice(s) ?
To check or download your invoice you must:
- log in to your cuisine-a-crocs.com account
- click in your account on "History & invoices"
- click on "pdf" next to the order or "details" to the right of the order (in this case go down to the bottom of the page to view the invoice)
I can't recover my password / I do not receive the password recovery email
If you have forgotten your password, you must enter your username (email) and click on "I forgot my password". You will then receive a first email (check spam) to validate your request with this email address.
You will then receive a second email (which can also happen to end up in SPAM) that will send you back to the site to update your data, status and password.
Warning: depending on the settings of your mailbox, SPAM can:
- Stay only on the mail server (so you have to check on the mail server (on the internet) and not only in the mail management software of your computer)
- Load on the first email management software and then be deleted automatically.
Where can I check my Loyalty Points or how can I get them ?
You accumulate loyalty points during your purchases, your loyalty points are saved in your account.
To access it:
- Log in to your account
- Go to "my loyalty points" in the "MISCELLANEOUS" area, at the bottom of the screen
Questions about Vit'i5 ?
Check our Frequently Asked Questions page on Vit'i5 supplements: their use, distribution and delivery information.
Questions about homemade food ?
Check our frequently asked questions page about homemade diet : food choice, signs of good health