Frequently asked questions about the website use

IF you know the two breeds

>> All you have to do is choose these when you complete the questionnaire.

For example for a Labrador cross Large Poodle.

IF you don't know the breeds involved:

>> the best is to pick two as close as possible to reality. This makes it possible to better assess the real energy need.

If the owner does not know his origins, we can guess a probable crossing of Labrador with a brachycephalic or muscular dog. You can then put:

> Labrador and Bulldog or Labrador and Boxer: the choice of breeds is important for calculating rations, Labrador having for example a reduced energy requirement

> Unknown race: the calculated energy requirement is then a little less precise because the factor linked to the race is standardized.

It is not possible to change breed a posteriori.

If you have not yet ordered a recipe, it is best to delete the profile of the animal and create a new animal.

If you have already ordered and paid for a recipe, please send us an email with the NAME of your pet and your id email.

For a healthy cat or dog:

*1st step : fill your pet's information

*2d step : pick the ingredients

1. Choose the type of food you'd like:

* Kibble and/or can = industrial food

> Select "kibble" or "can" or both:
you can choose the type of food you give (choose a COMPLETE FOOD for the characteristics of your dog or your cat) and have the label of the whole foods distributed handy because you will have to enter some information ...

The proportion of KIBBLE vs CAN can be chosen by moving the cursor: 25% / 75% or 50% / 50% or 75% / 25% of the calories provided respectively by the croquettes and by the boxes.

BE CAREFUL we do not judge the relevance or the quality of the industrial foods chosen. We take into account their calorie content when deciding how much to give, taking into account the individual characteristics of the animal.

OR

* Homemade diet

> Select "Fresh food = Homemade diet"

> Choose: 1 meat or 1 fish among the choices offered (depending on the choices you make next, it may happen that this choice is reconsidered and that you are offered a slightly different list so that the whole recipe is balanced) + 1 vegetable (a single vegetable or a list of a few interchangeable vegetables) + 1 starch (you can choose no starch or little starch or a standard amount)

In any homemade diet, the recipe will contain Rapeseed Oil and Vit'i5 so that the recipe is balanced. Stick to the addition of these ingredients which represent 40 to 50% of the essential nutrients (even in small quantities since it is micronutrients, they are nonetheless essential).

OR

* both :
Dry food in the morning, homemade in the evening ... common in Dogs
or
Kibble and xan, AND homemade ... often required for catsC

> Select "Half-Half"

you must then select the food type (kibble and can), and the homemade food part.

For the cat, you cannot add starch to the homemade diet in a mixed diet.

2. Add dairy and / or treats if you wish

> Add a dairy +/- sweets (0, 1 or 2 different sweets maximum among cold meats, fruits, cakes or bought ready-made) if you wish

3. Order and receive your recipe

After secure payment of the single recipe, you can see it and DOWNLOAD it and PRINT it. It can be found at any time on the animal's file

Each recipe includes:
- the quantities of each ingredient selected and the addition of essential ingredients to balance the diet
- information according to the animal's situation
- Preparation / Conservation / Distribution recommendations for the recipe
- information on each ingredient included in the recipe
- various advices on your pet's follow-up

For each recipe, you can choose:

1- the type of main diet (homemade or industrial diet (kibble and / or can), OR half and half (half kibble and / or can AND half homemade diet)

If you choose kibble and / or can, we will not judge this choice.
Choose a food where it is written complete food, and intended for a dog or a cat in the situation of your animal. We take into account the nutritional characteristics of the label (average analysis), to calculate the energy density.

For homemade or mixed diets, many possibilities of meat / fish, starch and vegetables will be offered. These menus are adapted to the individual situation of your animal so not all the options will always be available in your specific case.

2- if you wish, you can add 1 dairy product and up to 2 treats

In the dairy products, you will find different cheeses, white cheeses, yogurts ...
In the sweets, 4 categories are available: Fruit, Deli / Sausage / Egg, Cookie / Biscuit / Starch (the banana is in this category!) and aleady-made (bought as is).

For a choice of Treats, Choose the Quantity among those offered:

The additions and quantities offered are suited to the characteristics entered for your pet: the options may therefore vary from one animal to another. If the desired ingredient is not present in these lists, do not hesitate to contact us! (select 'contact' in 'object').

For growing animals only a COACHING is offered because it is necessary to regularly change the recipe during this period: 1 time per month at the beginning of growth and then at least 1 time every 2 months.

You will find more information on COACHING by checking our dedicated pages:

To treat overweight, only COACHING is offered because it allows a follow-up of weight loss, with guidance depending on the situation: if the weight decreases too quickly or too slowly, you are guided to the best solution.

You will find more information on COACHING on our dedicated pages:

Check our dedicated page on the topic: the types of recipes available, questions on preparation and recipes for special situations (pregnancy, lactation, growth or overweight). 

Recipes FAQ

That's nomal: the recipe is not sent to you by email. It's available in your account, at any time, and you can download and print it.

All recipes are stored in your pet's profile. To find your recipes: MY ACCOUNT then Click on Manage my animals and follow the guide.

on MY ACCOUNT, you will be able to access MY SUBSCRIPTIONS: you will see the list of your subscribed pets and the subscription end date for each

PetAddict subscription is valid for 1 Animal. If you wish to register several animals, you will have to follow the procedure below for each one of them.

1. The first time you order a recipe, you can choose to purchase a recipe or a subscription.

Once your pet has subscribed, you can order as many recipes as you want for 3 months unlimited (*)

2. From your animal's file, you can modify the information by clicking on the small pen to the right of the section involved, modify the information, save and then request a recipe.
As soon as the recipe is generated, it is displayed, you can download and print it.

All recipes are stored in the profile of your pet.

3. How can I find my animal to request new recipes?

From MY ACCOUNT, click on Manage my Animals and Recipes

If your pet information has not changed, simply click on New Recipe

If your pet information has changed since your last recipe (activity, sterilization, lifestyle), click on "modify the information"

Your pet information is displayed, and you can click on the small circled pen to edit it (some information cannot be modified: race, name, date of birth ...)

Once the information has been modified and saved, Click on New recipe ...

Find our recipes, coaching and subscriptions prices at the bottom of the home page
To obtain a recipe, a coaching or a subscription, create your account or log in then click on the button "I want a recipe".