FAQ

Frequently asked questions

Rations :

What is an instant recipe?

Get one diet in few clicks (INSTANT Recipe)

EXAMPLE FOR A CAT    -   EXAMPLE FOR A DOG

I WANT TO GIVE KIBBLES AND TREATS - A MIX OF KIBBLE AND CANNED FOOD - I WANT TO GIVE KIBBLES, CANNED FOOD, MEAT AND VEGGIES - I WANT TO GIVE HIM A HOMEMADE DIET, WITHOUT KIBBLE OR CANNED FOOD - I WANT TO GIVE KIBBLES, VEGGIES, DAIRY AND TREATS ...

How to get an instant tailored recipe ? 

*1st step : give your pet's informations 

.../...

*2nd step : Picking food  

Choose your major food source 

*Industrial food ...

>> Click on  "Kibble" or/and "Can" : you must use a complete industrial food and not a food complement. Use the label of your industrial food to enter the needed informations.

...with adds or treats 

>> Add meat or fish, veggies, a dairy product +/- treats (2 differents treat maximum) 

OR

*Homemade Diet

>> Click on "Home made Diet" 

>> Select : 1 meat or 1 fish + 1 vegetable + 1 starch

You can choose a diet with low starch for a diet with more meat.  

choisir les ingrédients de la ration ménagère

...with a dairy or treat(s)

>> Add a dairy +/- treats (delicatessen, fruit, biscuits, ... 2 maximum)


* 3rd step : Receiving the diet

You will receive your diet just after ordering. It will include every proportion of the selected ingredients, adds and treats AND of the indispensable ingredients to balance the diet. You will also find advices to make a food transition and cook the different ingredients.

>> See an example of INSTANT diet, with "Home made Diet" option selected.
>> See an example of INSTANT diet, with "Kibble and Can" option selected.

Price of such diet  : 12 € TTC

DIET FOR YOUR DOG              DIET FOR YOUR CAT

If your pet is growing, in gestation or lactation : click here


If your pet is sick :

Even if he is stabilised, he is ill : you will have to ask your vet to order the diet ... it is the law ...

if your vet has not already subscribe, or if he doesn't know about our way of working, don't hesitate to tell him he must create a profesional vet account to be able to ask for a diet. 

What is an advanced recipe?

You can order an advanced recipe which includes:

Translation coming soon

  • how to make a good transition to the new diet

  • various adapted recipes

  • follow-up

  • how to  cook / store / distribute the diet

  • informations on used ingredients

> What will you get asking for an ADVANCE diet for growth ? click here  And here a example

> What will you get asking for an ADVANCE diet for gestation or lactation ?  Here an example

> What will you get asking for an ADVANCE diet to deal with overweight ?   Here an example

> What will you get asking for an ADVANCE diet for a sick pet :   Here an example


How to get your ADVANCE DIET ?

*1st step : fill up the questionnaire

.../...

*2nd step : choose ingredients

>> For an ADVANCE DIET you can tell us what kind of food is usally givent, sent recipes will be homemade and made in order to be the most appropriate possible, with various menus (meat/fish, vegetables, starch, treats and dairy products, even fruits),    according to the practial possibilities 

*3rd step : getting diets 

ADVANCE diets are made directly by Dr BLANCHARD and are sent by e-mail within 72 hours (working hours)


ADVANCE DIET's content :
As default, exclusively homemade diets are formulated, mixt diet are made only if asked by e-mail when ordering the diet.

* GROWTH (<1 an="" :="" span=""> diets for the growth and until adult age (be carefull : in case of neuteuring/spaying or change of activity you will have to order an other recipe). 

* GESTATION : diet for gestation and lactation if the number of future puppies or kittens is known.

* LACTATION : diets for lactation and weaning of the puppies / kittens

* TREATMENT OR OVERWEIGHT : diets until your pet finds back his optimal weight. Be carefull : if any weight loss is not seen whitin a month you will have to contact your vet to be sure there is not an underlying disease preventing your pet to lose weight

You will also receive advices about food transition, cooking ingredients, and the follow up of your pet.

Rate for an ADVANCE DIET : 120 € incl. taxes

DIETS FOR YOUR DOG           DIETS FOR YOUR CAT

If your pet is healthy and adult : click ici


If your pet is sick :

If your pet is sick, even with a treated disease, only your vet will be able to order a recipe, because of law. Your vet will have to create his own professional account (freely) and then he will be able to order a recipe for your pet !

List of ingredients available on Cuisine-a-crocs.com

When ordering an INSTANT recipe, you will have to choose 

1- a MAIN FOOD (kibbles and/or wet food, OR homemade diet)

      

2- and, if you want, some adds 

A dairy product (yogurt, cheese,...), 1 or 2 TREATS (deli, fruit, toasts, treats...)

Choosing Kibble or Wet Food, you will be able to add MEAT and/or VEGGIES (obviously you will have to choose meat or fish and veggies for a home made diet) 

Click on each kind of ingredient if you want to know what is available :

  

And for starch click here.

If the ingredient you seek is not in those lists, send us a mail and we will see if it is possible to put it in the data base. To send us a mail click here  (and select "contact" in "Subject Heading") 

See an example of recipe for dog

Example of tailored recipe for a healthy adult DOG

THERE IS AN EXAMPLE OF INSTANT RECIPE

(be carefull, only a part of the informations used to make the recipe are reported on the end of the document : this recipe doesn't suit for all dogs, only to the one for which we made it and the ingredients selected.)

ORDER A DIET FOR MY DOG

You want to order a diet on cuisine-a-crocs.com...

HOW TO DO IT ? 

> Give all informations asked on the form then clik on NEXT and VALIDATE.  

> Choose what MAIN KIND OF FOOD and ADDS you want for your dog :

* HOME MADE DIET : > Choose a Meat or Fish, a Vegetable, Starch in the proposed lists. (those list already use informations you previously gave) 
+ ADDS possibles : you can choos a Dairy or 0,1, or 2 TREATS
(for more details on what'is possible ordering a diet click here)

* Kibbles or canned food (you will need the label of the food you want to use) 

+ ADDS possibles : you can add veggies, meat/fish,  a dairy product or 0,1, or 2 TREATS
(for more details on what'is possible ordering a diet click here)

> Secure Payement

> Receive the diet (one like the example gave above) by email, and find it in your account (click here to know how)

For an other diet you just have to click on "CREATE RECIPE" below your pet name.

A subscription is also available and offer you 3 months of unlimited recipes : to know more about this sunscription you can click here.

See an example of recipe for cat

Example of tailored recipe for a healthy adult CAT

THERE IS AN EXAMPLE OF INSTANT RECIPE

(be carefull, only a part of the informations used to make the diet are reported : this example doesn't suit for all cats, only to the one for which we made it and selected ingredients.)

ORDER A DIET FOR MY CAT

You want to order a diet on cuisine-a-crocs.com...

HOW TO DO IT ? 

> Give all informations asked on the form then click on NEXT and VALIDATE.  

> Choose what MAIN KIND OF FOOD and ADDS you want for your cat :

* HOME MADE DIET : > Choose a Meat or Fish, a Vegetable, Starch in the proposed lists. (those list already use informations you previously gave) 
+ ADDS possibles : you can choos a Dairy or 0,1, or 2 TREATS
(for more details on what'is possible ordering a diet click here)

* Kibbles or canned food (you will need the label of the food you want to use) 

+ ADDS possibles : you can add veggies, meat/fish,  a dairy product or 0,1, or 2 TREATS
(for more details on what'is possible ordering a diet click here)

> Secure Payement

> Receive the diet (one like the example gave above) by email, and find it in your account (click here to know how)

For an other diet you just have to click on "CREATE RECIPE" below your pet name.

A subscription is also available and offer you 3 months of unlimited recipes : to know more about this sunscription you can click here.

How do I know the diet I give to my pet is balanced?

We don’t make diet analysis on the website but we can provide you recipes (homemade, mixt or with kibble/canned food +/- treats) well adapted to your dog or cat.

So you can:
>> Ask your vet if your actual diet is balanced
>> Or order a recipe on our website.

What kibble or canned food to choose?

We cannot answer your question but only offer you to establish recipes (homemade, mixt or with kibble/canned food +/- treats).
However you can ask your vet about the actual food you are giving to your pet.

When ordering a diet, if “complete food” is not written on the food you want to use, you should not use it as main ingredient but as treat. Indeed, when writing “complete food” the manufacturer makes the commitment of bringing all the necessary nutrients for your pet.

What is your opinion on the BARF?

Not for, not against
Depending on owner’s wish, time and investment, there is various ways of feeding an animal and we respect that.
We also respect dogs, individually: all dogs are not the same.
Everything is possible, solutions have to be found between anthropomorphism (the dog is not a human and has different nutritional needs) and ultracarnivorism (a dog is not a wolf).
To adapt feeding to animal’s nutritional needs and individual physiology is our only rule.

How do I know my pet is well fed? // What signs should I check to know my pet is well fed?

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Can I get BARF diets for my dog in cuisine-a-crocs.com?

Yes, but those recipes can only be ordered by your vet.

- You will have to give him the diet your pet is actually given
- You will have to tell him:

> If you want some STARCH in the diet (potato, oat flakes, banana, to be given cooked) – advised in cases where your pet may need a poor protein or fat diet in his life: in those cases, only starch can bring energy and if your pet is not used to starch he may have trouble digesting it.

> Accept few rules to balance a diet:
We won’t use carcasses in BARF diet: containing too much mineral mater even fat, they could make impossible to balance the diet. You can ask for chicken necks, marrow bones but not long bones …: the risk of digestive perforation is too high when using such bones. You have one or few dogs, we see a lot of dogs and we cannot recommend such risky practices, it is contrary to our veterinary ethic.  

In our BARF diets (6-7 recipes), we suggest various meats and offal, eggs (egg white must be cooked), cooked vegetables, fruits, rape oil (indispensable to bring essential fatty acids), fish oil, dairy products and bone marrow, brewer’s yeast … and a mineral & vitamin supplement (Vit’i5) because it allows safer diets: we are sure to cover your pet’s micronutrients needs, without excess or deficiency. Theoretically it is possible to do otherwise (with bones powder, liver, kidneys, brain, eyes, …) but we can’t insure that it will bring right quantities and quality of nutrients to your pet and risks of excess or deficiencies are to be feared.  
Thus, we cannot offer such options which are engaging our civil and professional responsibility.

If you want more information you can go in our blog were we talk about the risk of feeding pets with uncooked fish or meat click here please (in French)

Why do I have to go to my vet to order a BARF diet?

BARF diet being more demanding (specific calculation and lower safety margins), and not having official definition (some owners are asking for certain type of ingredients but not others, while their pet’s nutritional needs are not compatible), only pet with a medical follow up and with a recent clinical examination can have a BARF diet on our website.

Is it possible to order a VEGAN recipe for a cat?

No, it is not.
Cats must find in their diet nutrients of exclusive animal origin (taurine, arachidonic acid, vitamin A as retinol, vitamin D3, vitamin B12) in large amounts. Even using a supplement such as Vit’i5  in order to insure the right amount of vitamins and minerals and to facilitate the preparation of the diet, meat (or fish) and others ingredients are always required to complete the nutritional intakes mimicking the whole mouse or a bird, natural diet of the cat.
A vegan or vegetarian diet cannot cover the nutritional requirement of a cat, this is the reason why we do not offer a service of vegan recipes for cats on our website.
You can find more information on our blog CLICK HERE (in french)

Is it possible to order a VEGAN recipe for a dog?

No it is not.
As an absolute requirement, or because the Dog use them much more efficiently than the vegetal form, dogs must find in their diet some nutrients of exclusive animal origin (such as vitamin A as retinol, vitamin D3, vitamin B12), some nutrients more generously encountered in animal sources than in vegetal ones (arginine or lysine for examples),  a an amount of calcium three fold higher than humans (and calcium is spare in vegetals), and this without any excessive amount of carbohydrates, and fiber.
The devil is hiding in the details!
Even using a supplement such as Vit’i5  in order to insure the right amount of vitamins and minerals and to facilitate the preparation of the diet, meat or fish, or at least eggs and dairy, are compulsory in the diet of dogs, in order to bring enough protein and lipids with no excess of carbohydrates.
A vegan diet cannot cover the nutritional requirement of a dog, this is the reason why we do not offer a service of vegan recipes for cats on our website.
You can find more information on our blog CLICK HERE (in french)

Is it possible to order a VEGETARIAN diet for a dog?

For an adult dog at maintenance, it is possible to balance a vegetarian diet if using eggs and dairy products but only in particular cases.
For a puppy or reproducing bitch, a diet with high levels of proteins, lipids, minerals and vitamins is needed. Dogs get well with a diet rich in fat when the need is important, but saturated fat are more easily digested than vegetal fat.
Calcium needs are also significant.
Knowing that, it is not possible to cover properly all nutritional requirements of a puppy or a reproducing bitch with a vegan or vegetarian diet so we do not offer vegetarian or vegan diets for dogs on www.cuisine-a-crocs.com.
You can find more information on our blog CLICK HERE (in french)

RECIPE FOR SICK PET:

How to order a diet if my pet is sick?

If your pet is sick, only your vet can ask for a diet. To order he will have to use his vet account.

We cannot work otherwise because of law and deontological issues. Perhaps your vet is not aware of this so don’t hesitate to tell him about it.

My pet is sick : Will my ordered diet be adapted?

If your pet is sick, his nutritional needs may change. In order to take into account those needs the disease of your pet has to be entered while ordering the diet.

However, if your animal is sick, even if stabilised / under treatment, only your vet can make the order using his professional account.
We have to work like this because of law and deontological issues. Perhaps your vet is not aware of this so don’t hesitate to tell him about it.

I wish to give details about my pet’s state of health: how do I do?

If your animal is sick, even if stabilised / under treatment, only your vet can make the order using his professional account.
 
We have to work like this because of law and deontological issues. Perhaps your vet is not aware of this so don’t hesitate to tell him about it.

SUBSCRIPTION FOR YOUR PET:

I subscribed my pet but did not received any diet: how can I do? Is it normal?

How to order a diet for my subscribed pet ?

To order a diet when your pet has a subscription is quite simple :

1. Log in

2. Click on "My pets"

3. Click on    

4. and Follow the steps  !  

WEBSITE/DELIVERY:

I am stuck on the page "Choose your major food source" : When I tried to order a recipe nothing happened when I tried to choose between the tree kind of diets (home made diet, kibble or canned food) : How can I do ?

How to open a private window ?

It depends on your browser.

If you use FIREFOX :

1. Open FireFox

2. Go on Files / Fichier

3. Clic on "New private window" / "Nouvelle fenêtre de navigation privée"

Next you just have to go on the website as if you were in a normal window.

Tip : on APPLE, if you have FIREFOX in the DOCK you can doble clic on the icone and choose directly "New Private Window" / "Nouvelle fenêtre de navigation privée"

Here there is a link to an english link to see how to do it in a video : clic here

If you use SAFARI :

1. Open SAFARI

2. Clic with two fingers in the SAFARI Icone wich is in the DOCK

3. Select "New Private Window" / "Nouvelle fenêtre privée"

Next you just have to go on the website as if you were in a normal window.

Astuce : if you have SAFARI already in your dock you can doble click directly on the SAFARI icone and elect "New Private Window" / "Nouvelle fenêtre privée"

I can not finish my order

How to open a private window ?

It depends on your browser.

If you use FIREFOX :

1. Open FireFox

2. Go on Files / Fichier

3. Clic on "New private window" / "Nouvelle fenêtre de navigation privée"

Next you just have to go on the website as if you were in a normal window.

Tip : on APPLE, if you have FIREFOX in the DOCK you can doble clic on the icone and choose directly "New Private Window" / "Nouvelle fenêtre de navigation privée"

Here there is a link to an english link to see how to do it in a video : clic here

If you use SAFARI :

1. Open SAFARI

2. Clic with two fingers in the SAFARI Icone wich is in the DOCK

3. Select "New Private Window" / "Nouvelle fenêtre privée"

Next you just have to go on the website as if you were in a normal window.

Astuce : if you have SAFARI already in your dock you can doble click directly on the SAFARI icone and elect "New Private Window" / "Nouvelle fenêtre privée"

More information about loyalty points

  Loyalty points on Cuisine-a-crocs.com

Loyalty points are back !

Now every order from more than 12 euros gives you loyalty points valids for a year

10 euros of order = 1 loyalty point earned !

and every loyalty point make 0,50 € discount 

To use your loyalty points is simple : you just have to go on MY ACCOUNT >> MY LOYALTY POINTS

Then click on :

I am at home only at specifics times: how to submit this information for the delivery?

We cannot send this type of information but if you are not here when your parcel get home, a note is left in your mailbox.
You can give this information to the delivery service going on https://www.laposte.fr/particulier/outils/en/track-a-parcel and using your tracking number (click here to find it).

How to find my tracking number?

Once your parcel is sent, his tracking number is saved on your account.

To find it :

1. Loggin

2. Click on "Order history and details "

3. Click on  

4. Go on the bottom of the internet page to find the tracking number 

How to track my parcel with my tracking number ? Click here to learn how.

I would want to send more details for my Vit’i5 order.

We cannot send this type of information after ordering but you can give it to the delivery service going on https://www.laposte.fr/particulier/outils/en/track-a-parcel and using your tracking number (click here to find it).

VIT'i5 SUPPLEMENTS:

More information about Vit'i5

Vit'i5 balance the food intakes of dogs and cats eating meat or fish

Vit'i5 brings minerals, vitamines and other trace elements indispensable for every days pet's intakes 

They are three situations in which Vit'i5 has to be given daily to insure your dog or cat's good health :

   *Your pet has a homemade diet  

To be balanced, a homemade diet must have 5 ingredients : meat/fish + Vit'i5 + oil + vegetables + starchy food

Depending on the specie (Dog or Cat), the age and tour pet health, Vit'i5 Ca or Vit'i5 Ca:P=3 must be used.  

The dose is proportional to the amount of meat and/or fish. Here are some indicatives doses :

>> CAT or little DOG : Vit'i5 Little Ca:P=3 or Vit'i5 Little Ca : 1 dose (4g) for 100 grammes of meat or fish 

>> DOG : Vit'i5 Canine Ca:P=3 or Vit'i5 Canine Ca : 1 dose (8g) for 200 grammes of meat or fish

When your pet has an illness, the dose depends on the illness and the ingredients : your vet will indicate you the right dose.

  *Your pet has a mixt diet, made of homemade diet and industrial petfood 

For example you are giving your pet homemade diet by the morning and petfood in the evening : to balance the daily diet the homemade diet has to be balanced.

Here the doses are the same as for the homemade diet alone :

* Vit'i5 is chosen depending on your pet's age and health

* The dose is proportional to meat and/or fish amount

>> CAT or little DOG : Vit'i5 Little Ca:P=3 or Vit'i5 Little Ca : 1 dose (4g) for 100 grammes of meat or fish 

>> DOG : Vit'i5 Canine Ca:P=3 or Vit'i5 Canine Ca : 1 dose (8g) for 200 grammes of meat or fish

  *Your pet is eating some meat or fish with his usual petfood 

In this case, no matter what age he is, Vit'i5 Ca must be used to balance the diet :

>> CAT or little DOG : Vit'i5 Little Ca : 1 dose (4g) for 100 grammes of meat or fish 

>> DOG : Vit'i5 Canine Ca : 1 dose (8g) for 200 grammes of meat or fish

Other informations are able in french on Dr Géraldine BLANCHARD'blog by clicking here .

Color or odor slightly changed since last time I bought the same product

• "Color slightly changed since last time I bought the same product"
• "Odor changed since last time ..." 

=> There are no flavour nor coloring added to Vit'i5. Besides minerals, vitamins and trace elements, there is only brewer's yeast added. Yeast is generally appreciated by cats and dogs.

Despite our efforts, it is really difficult to have a constant and identical brewer's yeast (it remains a natural product) and it can have a slightly different odor or color for each manufacturing batch.

My pet is not eating well his diet when there is powder in it but is eating well without it ...

As new ingredient, it is advised to put Vit'i5 progressively in the diet : begin with a small amount of it, until it has been accepted by your pet and then increase a little the given dose. Step by step the goal is to finally give the entire dose of Vit'i5 needed. 

Does vitamins only come from yeast in Vit'i5 ?

No, vitamins displayed in the product label are added, the brewer's yeast is only a natural basis which also appears to be palatable. Brewer's yeast contains vitamin B, besides thoses written in the product label (but no vitamin B exces is possible).